Answer:
civil inattention (b), opening bracket (a), verbal encounter (c), closing bracket (d)
Explanation:
In his conversation script, he claimed that impression management is a part of the activities that can be used to save face. He also refers to 'face' as an esteem whereby someone is held by sets of people. In addition, he listed the following conversational elements of a given script. The order of the elements are civil inattention, opening bracket, verbal encounter and closing bracket.
